Beam Platform - Notice history

All systems operational

Beam's Partner Portal - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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Beam's Applicant Portal - Operational

99.95% uptime
May 2023 · 100.0%Jun · 99.84%Jul · 100.0%

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May 2023
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Payment System - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
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Notice history

View current status

Jul 2023

API errors elevated
ResolvedDegraded performance17 minutes
  • ResolvedUTC

    We have recovered and are operating normally.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • UpdateUTC

    We are currently experiencing an elevated level of API errors and are investigating.

  • InvestigatingUTC

    We are currently experiencing an elevated level of API errors.

Jun 2023

JUN27
Payment features will be unavailable on June 27 at 8:00 am - 8:30 am EDT
CompletedMaintenance30 minutes
  • CompletedJune 27, 2023 at 12:30 PMUTC

    The scheduled maintenance has been completed.

  • In progressJune 27, 2023 at 12:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateJune 27, 2023 at 10:59 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedJune 26, 2023 at 6:42 PMUTC

    On June 27 at 8:00 am EDT, we will be migrating our payments system to a higher performance database. During the maintenance, which we expect to take 10-15 minutes, all funds and payments features will be unavailable.

JUN23
Scheduled Maintenance at 8 AM EST
CompletedMaintenance30 minutes
  • CompletedJune 23, 2023 at 12:30 PMUTC

    The scheduled maintenance has been completed.

  • UpdateJune 23, 2023 at 12:27 PMUTC

    Verification is currently underway for the maintenance items.

  • In progressJune 23, 2023 at 12:01 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • UpdateJune 23, 2023 at 11:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • PlannedJune 22, 2023 at 7:55 PMUTC

    We will be migrating to a higher performance database. During the maintenance, which we expect to last around 10 minutes, updates/changes will be disabled.

[EOPS-13] Incident raised
ResolvedDegraded performance15 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    [Comment from Opsgenie]System closed alert: "[EOPS-13] Incident raised"

  • InvestigatingUTC

    View incident: https://bybeam.atlassian.net/browse/EOPS-13

Third-party cloud services provider affecting some of our services
Resolved1 hour 27 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    We are currently experiencing partially degraded service due to an outage with our third-party cloud services provider. Affected functionality includes document upload and payment services; we recommend users avoid managing documents or initiating payments as these actions will not be successful. All other features and functionality are operating normally. We will continue to monitor the third-party outage and provide updates as they become available.

Application Not Responding
ResolvedMajor outage1 hour 5 minutes
  • ResolvedUTC

    This incident has been resolved. System is now fully operational.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results

  • IdentifiedUTC

    The application is currently not responding. We're actively working to restore a connection to our databases.

May 2023

No notices reported this month

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