tag:status.bybeam.co,2005:/history Beam Platform Status - Incident history 2025-06-12T18:31:48.231+00:00 Beam Platform tag:status.bybeam.co,2005:Incident/cmbtptn2v005qo5ijj1hoafqp 2025-06-12T18:31:48.231+00:00 2025-06-12T18:31:48.231+00:00 Widespread Cloud Provider Outage Impacting Platform Availability Type: Incident

Duration: 3 hours and 4 minutes

Affected Components: Payment System, Beam's Applicant Portal, Beam's Partner Portal

Jun 12, 18:31:48 GMT+0
Investigating - We are currently experiencing degraded performance and partial outages across our platform due to a widespread issue affecting major cloud providers. Our team is actively monitoring the situation and working to mitigate the impact. Updates will follow as we learn more..

Jun 12, 20:24:17 GMT+0
Monitoring - We're seeing signs of recovery as the underlying cloud provider issues begin to resolve. Our platform is no longer experiencing a full outage, but some functionality may remain slow or intermittently available. We're continuing to monitor closely and will provide further updates as service stabilizes..

Jun 12, 21:35:26 GMT+0
Resolved - Service has stabilized and all systems are operating normally again. It appears the broader internet disruption has been resolved. We’ll continue to monitor for any lingering effects, but everything looks good at this time..

]]> tag:status.bybeam.co,2005:Incident/cm1aqrv3c00hmeupvthdkowj3 2024-09-20T13:13:44.219+00:00 2024-09-20T13:13:44.219+00:00 Partial Payment System Issues Type: Incident

Duration: 5 hours and 26 minutes

Affected Components: Payment System

Sep 20, 13:13:44 GMT+0
Investigating - We are having issues with an aspect of our payments system and are reaching out to our vendor to investigate..

Sep 20, 13:53:47 GMT+0
Identified - We have partially identified the problem, and we continue to investigate issues with one of our payments vendors. Partners and users may experience issues with payment related transactions..

Sep 20, 17:56:37 GMT+0
Identified - We have identified the cause of payment failures to be an issue in the systems of our banking partner, who is actively working to resolve it. The issue affects multiple banking customers on their end, but we are attempting to prioritize Beam payments so we can return our services to normal as soon as possible..

Sep 20, 18:25:37 GMT+0
Monitoring - Our banking parter has identified the issue, and we are implementing a fix now. We'll provide another update shortly..

Sep 20, 18:39:52 GMT+0
Resolved - This incident has been resolved. The fix from our banking partner was successful, and Beam payments services are fully operational now..

]]> tag:status.bybeam.co,2005:Incident/clzskltk524218nwobb58aukuc 2024-08-13T15:21:31.071+00:00 2024-08-13T15:31:57.348+00:00 Portal not loading for all partners Type: Incident

Duration: 10 minutes

Affected Components: Beam's Applicant Portal

Aug 13, 15:31:57 GMT+0
Resolved - This incident has been resolved..

Aug 13, 15:21:31 GMT+0
Monitoring - We've identified an issue with the partner portal, have implemented a fix, and we're monitoring to make sure everything is operating normally..

]]> tag:status.bybeam.co,2005:Incident/clwgfttso3292asoj5ysjmrbg 2024-05-21T13:35:24.942+00:00 2024-05-21T13:35:24.942+00:00 Beam Platform experiencing issues for some partners Type: Incident

Duration: 23 minutes

Affected Components: Beam's Applicant Portal

May 21, 13:35:24 GMT+0
Investigating - We are currently investigating this incident..

May 21, 13:58:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.bybeam.co,2005:Incident/clv7hwu9r112264bdn2go6w1xoo 2024-04-20T02:44:06.885+00:00 2024-04-20T02:44:06.885+00:00 Issues With Payments Subsystems Type: Incident

Duration: 2 days, 12 hours and 54 minutes

Affected Components: Payment System

Apr 20, 02:44:06 GMT+0
Investigating - We are currently investigating this incident..

Apr 20, 03:33:13 GMT+0
Monitoring - The issue with our payment provider appears to be resolved. We will monitor closely for any further problems.

Apr 20, 03:45:00 GMT+0
Resolved - No further issues since monitoring began.

]]> tag:status.bybeam.co,2005:Incident/cltzv32ff75991b7ojvy7v8k5m 2024-03-20T13:51:00.912+00:00 2024-03-20T13:51:00.912+00:00 Minor: API errors causing intermittent issues for users Type: Incident

Duration: 4 minutes

Affected Components: Beam's Applicant Portal

Mar 20, 13:51:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 20, 13:54:50 GMT+0
Resolved - This incident has been resolved. Users experiencing residual issues may need to clear their browser cache..

]]> tag:status.bybeam.co,2005:Incident/cltja6bge0002gbojc4km8dvi-l2j70qc7y3gj 2023-07-12T17:32:01.000+00:00 2023-07-12T17:49:17.000+00:00 API errors elevated Type: Incident

Affected Components: Beam's Applicant Portal

Jul 12, 17:49:17 GMT+0
Resolved - We have recovered and are operating normally..

Jul 12, 17:44:31 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Jul 12, 17:37:11 GMT+0
Investigating - We are currently experiencing an elevated level of API errors and are investigating..

Jul 12, 17:32:01 GMT+0
Investigating - We are currently experiencing an elevated level of API errors..

]]> tag:status.bybeam.co,2005:Maintenance/cltja6bge0008gbojb95h7axl-fww9kp3q75bf 2023-06-27T12:00:00.000+00:00 2023-06-27T12:30:38.997+00:00 Payment features will be unavailable on June 27 at 8:00 am - 8:30 am EDT Type: Maintenance

Duration: 30 minutes

Affected Components: Beam's Applicant Portal

Jun 27, 12:30:38 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 27, 12:00:28 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 26, 18:42:34 GMT+0
Identified - On June 27 at 8:00 am EDT, we will be migrating our payments system to a higher performance database. During the maintenance, which we expect to take 10-15 minutes, all funds and payments features will be unavailable..

Jun 27, 10:59:58 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

]]> tag:status.bybeam.co,2005:Maintenance/cltja6bge000egboj100o8zmb-4l806sckjrdh 2023-06-23T12:00:00.000+00:00 2023-06-23T12:30:19.806+00:00 Scheduled Maintenance at 8 AM EST Type: Maintenance

Duration: 30 minutes

Affected Components: Beam's Applicant Portal

Jun 23, 12:30:19 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 23, 11:00:02 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Jun 23, 12:01:17 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 23, 12:27:47 GMT+0
Identified - Verification is currently underway for the maintenance items..

Jun 22, 19:55:22 GMT+0
Identified - We will be migrating to a higher performance database. During the maintenance, which we expect to last around 10 minutes, updates/changes will be disabled..

]]> tag:status.bybeam.co,2005:Incident/cltja6bge000kgboj0hqjghgs-v8sxcyl9sty2 2023-06-13T21:54:30.905+00:00 2023-06-13T21:54:30.947+00:00 [EOPS-13] Incident raised Type: Incident

Affected Components: Beam's Applicant Portal

Jun 13, 21:54:30 GMT+0
Investigating - View incident: https://bybeam.atlassian.net/browse/EOPS-13.

Jun 13, 22:09:58 GMT+0
Resolved - This incident has been resolved..

Jun 13, 21:56:28 GMT+0
Investigating - [Comment from Opsgenie]System closed alert: "[EOPS-13] Incident raised".

]]> tag:status.bybeam.co,2005:Incident/cltja6bge000ogbojgpm13ixl-1b07stg3gqz0 2023-06-13T20:38:21.000+00:00 2023-06-13T22:06:20.674+00:00 Third-party cloud services provider affecting some of our services Type: Incident

Affected Components: Beam's Applicant Portal

Jun 13, 22:06:20 GMT+0
Resolved - This incident has been resolved..

Jun 13, 21:50:28 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Jun 13, 20:58:33 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Jun 13, 20:38:21 GMT+0
Monitoring - We are currently experiencing partially degraded service due to an outage with our third-party cloud services provider. Affected functionality includes document upload and payment services; we recommend users avoid managing documents or initiating payments as these actions will not be successful. All other features and functionality are operating normally. We will continue to monitor the third-party outage and provide updates as they become available..

]]> tag:status.bybeam.co,2005:Incident/cltja6bge000tgboj7a3jabst-3wx5jtr90wdh 2023-06-06T18:35:33.000+00:00 2023-06-06T19:41:21.000+00:00 Application Not Responding Type: Incident

Affected Components: Beam's Applicant Portal

Jun 6, 19:41:21 GMT+0
Resolved - This incident has been resolved. System is now fully operational..

Jun 6, 19:40:10 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 6, 18:35:33 GMT+0
Identified - The application is currently not responding. We're actively working to restore a connection to our databases..

]]> tag:status.bybeam.co,2005:Maintenance/cltja6bge000xgboj1a3g81j1-sgdvnw3cn1ms 2023-03-21T02:00:00.000+00:00 2023-03-21T01:00:00.753+00:00 Scheduled Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Beam's Applicant Portal

Mar 21, 01:00:00 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Mar 21, 02:00:42 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Mar 21, 02:31:17 GMT+0
Completed - The scheduled maintenance has been completed..

Mar 20, 23:23:03 GMT+0
Identified - We are currently undergoing routine maintenance. If you experience any issues, please wait a few minutes and refresh your browser to try again..

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