Beam Platform - Payments – Incident details

All systems operational

Payments

Resolved
Major outage
Started 18 days agoLasted 22 hours 45 minutes

Affected

Payment System

Major outage from 4:05 PM to 4:35 PM, Operational from 4:35 PM to 2:55 AM, Major outage from 2:55 AM to 2:50 PM

Updates
  • Resolved
    UTC
    Resolved

     Payment services have been fully restored. You can now add bank account information and issue payments via ACH, check, and Zelle.

  • Update
    UTC
    Update

    Our payment provider is currently experiencing an outage that is affecting payment processing. Our team is actively working with the provider to resolve the issue and restore service as quickly as possible. Adding Bank Accounts, ACH, Check, and Zelle payments are currently affected. Prepaid Card payments remain available. We apologize for the disruption and appreciate your patience.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are continuing to work on a fix for this incident.